IT Support Engineer

Office & Professional Support

Newport South Wales £21000 per annum / Permanent

Posted: 09/08/2019

Smart Solutions' people are fundamental to its success. As the IT Support Engineer based at our Head Office, you will ensure the implementation of critical functions run efficiently.


Reporting to the Senior IT Support Engineer, you will implement and coordinate the day to day operation of the Service Desk function receiving, prioritising and responding to customer incidents, problems or issues and facilitate local and centralised computing, remote access and mobile computing. You will provide ongoing support and development of the IT infrastructure and associated peripheral items within the business. This will range from providing first and second line support to undertaking in-depth development and delivery of solutions to specific business IT issues.


An IT Qualification is desirable for this role, along with the ability to work well within a team or solo. You will have experience working with Windows 10, Windows Server 2008 - 2016 and Wintel. Whilst also self-motivated with a drive for digital knowledge. Experience in a similar role, with Customer Support experience is advantageous. Excellent telephone manner and the ability to liaise with customers in an effective manner is key. Our standards are high, which means attention to detail and appropriate planning are essential along with a strong understanding of our business and Values. If you meet the prior criteria and have initiative, drive and enthusiasm then this could be the job for you!


Smart not only supports our clients and candidates, but our employees too. We offer all employees the chance to be a part of a growing business where they can enjoy careers that provide exciting experiences, stimulating challenges and great benefits.

Living by our Values is essential to the way we work day to day. From collaborating to raise funds for our chosen charity or developing new technology to further assist our customers, there is a lot to get involved with at Smart Solutions.

This role's key benefits include 33 days holiday including bank holidays, a car allowance, and potential for a performance related pay review, medical cash plan, retail store discounts, life assurance and Company pension scheme.


Smart provide large scale, bespoke workforce solutions for industries across the UK. We offer expertise in tailor-made master vendor solutions, managed services and recruitment for our clients. Workforces are meticulously assembled for maximum productivity, proficiency and output. A unique technology platform assists our clients in effectively managing all staffing related tasks to streamline time and cost management, adhere to legislation and increase efficiency.

Our reputation for creating tailored staffing packages for our service sectors has made us one of the UK's fastest growing independent recruitment companies and 4 time winner of the FastGrowth 50 Award. 250 dedicated, committed and expert employees place upwards of 5500 people to work daily across 40 UK-based locations.


Our goal is to continuously work to improve the quality of our clients' outputs; our people are at the core of this. Our Brand Values and development programme pave the path that our employees walk. Being part of Smart Solutions offers unique opportunities and exciting experiences. Continued growth of the business offers new and interesting challenges and opportunities for our employees. A career at Smart is a smart career choice.


Keep updated via our social media platforms and website:-





To view our Smart Solutions Privacy Notice please go to:

Smart Reference: SMA-HO001_1565349905

Contact Tel: 01633 415 600

Apply for position Add to Job Basket Back to search