Customer Resolution Administrator

Office & Professional Support

Bournemouth, Dorset South West England £20000 - £21000 per annum / Temp to Perm

Posted: 28/01/2020

Customer Resolution Administrator


Up to £21k

Office hours, Mon-Friday

Temp to perm

Bournemouth Water, Part of the Pennon Group, are expanding their team and are seeking an experienced customer service administrator to join the team. The Pennon Group have recently been awarded customer service industry awards from the Institute of Customer Service!

Job responsibilities:

  • Negotiate the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing
  • Effectively communicate with customers to establish the reason for arrears and then identify appropriate solutions based on individual customer circumstances
  • Monitor and manage repayment arrangements with customers
  • Maintain accurate records of contact with customers

You will have:

  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Previous experience of working in the customer service industry
  • Time management skills

This is an excellent opportunity to join a FTSE 250 company, please apply now by submitting your CV using the link and a member of the Smart team will be in touch!

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Smart Reference: SWWCRA_1580210047

Contact Tel: 01633 415 600

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